Housekeeping Supervisor

Location:Miami Beach, FL
Salary Range:12.00
Exempt/Non-Exempt:Non-Exempt
Benefits:PTO, Free Parking
Employment Type:Full Time
Department:Housekeeping
Description:

Assists the Executive Housekeeper with the management of the Housekeeping department.  Guides staff in maintaining the highest levels of cleanliness and quality service, exceeding guest expectations and hotel standards in a friendly, professional manner.  Additional responsibilities include staffing, training, scheduling of Team Members, and inventory control.

Duties:

Job Specific

Responsible for the smooth, efficient, cost effective operation of the Housekeeping Department including labor management, inventory control, and the development and maintenance of a positive and supportive work environment and inter/intra departmental relationships

Prepares daily work schedule to meet occupancy demands and room turn

Analyzes daily room turn and makes staff or procedural adjustments as necessary

Manages Housekeeping Rooms personnel

Ensures aggressive cleaning of vacant dirty rooms during tight turns; punches vacant ready rooms, and provides any other assistance as needed on guest floors

Inspects and evaluates physical condition of the hotel daily for cleanliness and necessary repairs

Ensures removal of Room Service trays from hallways and placement in appropriate location in service landings

Responsible for overseeing the activities of Housekeeping Supervisors and Room Attendants

Greets and interacts with guests in an outstandingly friendly and professional manner

Works closely with Guest Services Manager to resolve all room discrepancies before the end of each day

Coordinates out-of-order rooms and room maintenance with Guest Services and Engineering

Possesses full knowledge of all matters relating to the proper administration of the Housekeeping department

Possesses full knowledge of the specific duties, responsibilities, and skills of each member of the Housekeeping department, and performs in any capacity as needed

Maintains close contact and ensures good communication with Team Members

Ensures that responsive and efficient repair services are provided to satisfy guest requests

Investigates guest complaints and takes corrective measures

Encourages a positive attitude among Team Members and treats guests and fellow Team Members with courtesy and respect

Interviews and makes recommendations regarding hiring of personnel

Interviews and selects Housekeeping supervisory and line level personnel

Provides training for Team Members regarding OSHA regulations, department policies and procedures, operation of equipment, and daily tasks

Provides Team Member safety training to prevent accidents, comply with OSHA regulations, and ensure hotel life safety

Sets agenda for guest awareness training

Coaches, counsels, retrains personnel as needed in order to ensure acceptable performance

Responsible for projects assigned to second and third shift Team Members

Makes special work assignments in advance for special events such as meetings, dinners, dances, etc. that may affect the lobby staff

Coordinates departmental activities to coincide with other hotel department requirements in order to maintain the overall cleanliness of the guestrooms, public areas, and other assigned areas of responsibility

Coordinates the repair of Housekeeping equipment such as vacuums, buffers, carts, and furniture

Plans special lobby cleaning projects and ensures their completion

Coordinates lobby maintenance projects with Engineering

Plans maintenance of lobby floors

Other duties as assigned

 

General

Promotes and applies teamwork skills at all times

Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

Is polite, friendly, and helpful to guests, management and fellow Team Members

Executes emergency procedures in accordance with hotel standards

Complies with required safety regulations and procedures

Attends appropriate hotel meetings and training sessions

Maintains cleanliness and excellent condition of equipment and work area

Complies with hotel standards, policies and rules

Recycles whenever possible

Remains current with hotel information and changes

Complies with hotel uniform and grooming standards

Qualifications:

Specific 

Thorough knowledge of all matters relating to the proper administration and operation of hospitality housekeeping operations


Issues all Room Attendant & House Person keys

MUST HAVE PRIOR HOUSEKEEPING SUPERVISOR EXPERIENCE IN A HOTEL ENVIRONMENT

One to three years of management experience in large, fast paced, hotel housekeeping environment


Ability to maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria


Effective management, leadership, organizational, and communication skills


Able to read and interpret documents


Able to work with and apply mathematical concepts


Able to write routine reports and correspondence

Able to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form


Able to speak effectively before groups of guests and hotel Team Members


General
Promotes and applies teamwork skills at all times

Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

Is polite, friendly, and helpful to guests, management and fellow Team Members

Executes emergency procedures in accordance with hotel standards

Complies with required safety regulations and procedures

Attends appropriate hotel meetings and training sessions

Maintains cleanliness and excellent condition of equipment and work area

Complies with hotel standards, policies and rules

Recycles whenever possible

Remains current with hotel information and changes

Complies with hotel uniform and grooming standards

Able to push, stand, stoop, bend, and lift items weighing up to 25 pounds repetitively during entire shift

Ability to work a flexible schedule including weekends and holidays



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