Housekeeping Manager

Location:Miami Beach, FL
Exempt/Non-Exempt:Exempt
Benefits:Paid Time Off, Medical, Dental, Vision & Life
Employment Type:Full Time
Department:Housekeeping
Description:

Responsible for overall management of Housekeeping Department activities so as to ensure that the overall cleanliness of the property contributes to it being recognized as the industry leader in Housekeeping Services and that the staff focus is on providing a quality product which exceeds guest expectations and hotel standards in a friendly, professional manner.  Additional responsibilities include: staffing, training, and scheduling of Team Members; planning, organizing, directing/coordinating all departmental activities

Duties:

 

Job Specific

•«  Maintain housekeeping staffing levels to provide for optimal performance

•«  Issues all Room Attendant & House Person Keys.

•«  Interviews, selects all department management level personnel

•«  Schedules all management level personnel to provide for proper supervision at all times

•«  Develops/approves all departmental; budgets, forecasts and schedules

•«  Stays current with industry related technological improvements geared toward improved efficiency of delivery, and/or quality of product provided

•«  Responsible for the smooth, efficient, cost effective operation of the housekeeping department, to include; labor management, inventory control, product selection

•«  Coordinates departmental activities to coincide with other hotel department requirements in order to maintain the overall cleanliness of the guest rooms, public and other assigned areas of responsibility

•«  Approves all department purchase requisitions,

•«  Oversees storeroom inventories to ensure maintenance of adequate par levels necessary to support forecasted operational requirements

•«  Coordinates special projects related to housekeeping operations as determined by the Director of Operations

•«  Establishes work routines and schedules which address the needs of the hotel, while being flexible enough to respond to emergency situations and fluctuations in occupancy

•«  Keeps the Director of Operations apprised of all significant happenings within the department

•«  Assists in the selection Team Member uniforms and determination of uniform purchase requirements

•«Attends all required hotel meetings to keep abreast of in-house activities/promotions and upcoming events; maintain communication with other departments within the hotel

•«Holds daily, weekly and monthly department meetings designed to provide necessary contact and operating information for all departmental Team Members

•«Deals directly with Guests whenever necessary to solve problems and ensure satisfaction

•«  Coordinates with housekeeping supervisors to determine purchase requirements for all guest room linen, terry and Team Member uniforms

•«  Communicates regularly with housekeeping supervisors regarding Team Member comments and concerns about the quality control of Team Member uniform cleaning, pressing etc.

•«  Interviews, selects, trains, appraises, coaches, counsels and disciplines departmental Team Members according to The Grand Beach Hotel standards

•«  Follows New Hire Training and ongoing Grand Service Competency program in accordance with hotel policy

•«  Establishes and ensures adherence to all departmental and Grand Beach Hotel policies, procedures and guidelines

•«  Evaluates individual Team Member performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to attain same

•«  Evaluate changes in guest needs, the hotel's guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and Team Member satisfaction, while maintaining market dominance and exceptional financial performance

•«  Other duties as assigned

Qualifications:

 

Qualifications

•«  Thorough knowledge of all matters relating to the proper administration and operation of Hospitality Housekeeping operations

•«  Two to three years of progressive management experience in large, fast paced, hotel housekeeping environment with at least three years as Executive Housekeeper

•«  Ability to develop and maintain effective operating and control processes designed to attain maximum operating efficiency  while ensuring adherence to established guest satisfaction criteria

•«  Effective management, leadership, organizational and communication skills

•«  Ability to work flexible schedule to include weekends and holidays



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