Overnight Valet Runner

Location:Miami Beach, FL
Exempt/Non-Exempt:Non-Exempt
Benefits:Comp Parking, PTO and benefits available after 90 days.
Employment Type:Full Time
Department:Front Office
Description:

This position is responsible for providing a variety of guest service activities in an exceptionally friendly, professional and efficient manner commensurate with the demands of a world-class hotel. Parks and retrieves guest vehicles in a safe, responsible manner. Escorts guests to their rooms, handles guest luggage, assists in the check-in kiosk process, and provides travel directions and any other assistance which may be required. 

 

Duties:

 

  • Provides courteous and prompt valet service to the guest at all times
  • Assists arriving and departing guests in a highly professional manner and with utmost courtesy
  • Handles all luggage, baggage, packages, etc. carefully and safely

  • Rooms arriving guests and assists guests who are checking in/out per Hotel standards

  • Ensures that all luggage and bags are in a safe, secure area while awaiting transfer
  • Completely familiar with all room types, room amenities and Hotel facilities, provides such information to Hotel guests
  • Completely familiar with Hotel emergency procedures and provides necessary information to Hotel guests
  • Handles guest inquiries professionally and with the utmost courtesy and accuracy
  • Answers telephone in accordance with Grand Service standards
  • Becomes familiar with guests' names and acknowledges guests by name
  • Offers to fill up guest's ice bucket upon delivery of luggage
  • Provides guests with Hotel and surrounding area information and travel directions
  • Promotes Hotel facilities, Food and Beverage outlets, and recreation programs
  • Transports guests to/from recreation areas in a safe and timely manner
  • Assists guests in the use of self check-in/out computer for registration or check out purposes
  • Handles master keys with care and follows proper sign-in/out procedures following key control and security procedures
  • Maintains condition of Hotel lobby, picking up any trash or debris, contacting Housekeeping for major cleaning tasks
  • Maintains a good working relationship with all Hotel departments, with special emphasis on Front Desk, Valet Parking, Concierge and Housekeeping
  • Stands at post when not on a "Front" or "Last"
  • Is alert to guest who appears to be intoxicated and intends to drive a vehicle - notifies Security
  • Reads and initials all entries in Front Desk Log Book and all information on Front Desk Bulletin Board
  • Reads Group Profiles and Banquet Event information on a daily basis
  • Maintains the cleanliness and excellent condition of equipment and work area
  • Other duties as assigned
  • Works as Valet when needed.
Qualifications:
  •  Must speak, read & write English

  • Must be at least 18 years of age 

  •  Must have a valid driver's license 

  •  Must be able to drive a stick shift

  • Must have a clean driving record

  • Pre-employment background and drug screening are required

  • Must be clean cut with short hair, clean shaven or trimmed goatee, with no visible tattoos or body piercings

  • Must be able to stand for long periods of time

  • Must be able to walk and/or run short and long distances

  • Must be able to function for extended periods in all environmental conditions

  •  Position requires continual bending, lifting, stooping and pushing

  • Ability to work a flexible schedule to include weekends and holidays

  • Ability to lift up to 75 pounds and push a cart weighing up to 150 pounds

 



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