Front Desk Agent Overnight

Location:Miami Beach, FL
Exempt/Non-Exempt:Non-Exempt
Benefits:Comp parking, Medical/Dental after 60 days
Employment Type:Full Time
Department:Front Office
Description:

 

 

This position is responsible for performing a variety of guest service activities in an exceptionally friendly, professional and efficient manner commensurate with the demands of a world-class hotel.  Registers guests, assigns rooms, settles guest accounts and coordinates with other departments to satisfy guest requests.

 

 

General

•·        Promotes and applies teamwork skills at all times

•·        Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

•·        Is polite, friendly, and helpful to guests, management and fellow employees

•·        Executes emergency procedures in accordance with hotel standards

•·        Complies with required safety regulations and procedures

•·        Attends appropriate hotel meetings and training sessions

•·        Maintains cleanliness and excellent condition of equipment and work area

•·        Complies with hotel standards, policies and rules

•·        Recycles whenever possible

•·        Remains current with hotel information and changes

•·        Complies with hotel uniform and grooming standards

 

Within the first 30 days must be able to perform to standard all activities on the New Hire Training Checklist.

Duties:

Welcomes and registers guests in an outstandingly friendly, professional, efficient manner

Whenever possible assigns rooms which satisfy all special requests

Obtains necessary credit and payment information from guests

Provides traveler check cashing and foreign currency conversion for Hotel guests

Coordinates with other Hotel departments to satisfy guest requests

Provides detailed information about Hotel facilities and operating hours

Notifies Housekeeping of all special requests, late checkouts, room changes and day use rooms

Posts charges received by Front Desk from Hotel outlets

Adheres completely to all Grand Service standards

Sells rooms in accordance with Front Desk sales strategies

Receives and transmits guest messages

Performs check-out and cash handling activities in accordance with all Hotel cashiering and credit policies

Distributes and coordinates completion of survey cards during guest check-out

Assists guests with kiosks computers for guest check-in & check-out

Coordinates room changes for guests

Issues and provides access and close out for guest safe deposit boxes

Answers telephone calls and guest inquiries in a friendly, professional manner

Reads and initials all entries in Front Desk Log Book and all information on Front Desk Bulletin Board

Reads Group Profiles and Banquet Event information on a daily basis

Maintains the cleanliness and excellent condition of equipment and work area

Other duties as assigned

Qualifications:

 

  • Mus be Bi-lingual-
  • Minimum one year Front Desk experience at a comparable quality property preferred
  • General knowledge of hotel departments preferred
  • Excellent communication skills - oral and written
  • Excellent guest service skills
  • Ability to stand for an eight hour shift
  • Ability to work a flexible schedule to include weekends and holidays


Click to Apply 

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