Reservations Agent

Location:Miami Beach, FL
Salary Range:12.50
Exempt/Non-Exempt:Non-Exempt
Benefits:Free parking, Medical, Dental, and Paid Time Off
Employment Type:Full Time
Department:Sales and Marketing
Description:

The Reservations Agent will handle all incoming calls with efficiency and professionalism, be able to make reservations, cancellations and answer questions on rates, hotel facilities, services and special promotions.

Duties:
  • Answer all phones calls routed to the reservation department and assist the caller using proper phone technique.
  • Use proper selling techniques and maintaining the utmost in professionalism while personalizing each call.
  • Process all reservation requests, including changes and cancellations by phone, fax or others channels.
  • Determine caller's needs through active listening and using probing questions to satisfy and sell to those needs.
  • Must maintain a basic knowledge of revenue management techniques and must realize their impact.
  • Assist with monitoring room inventory when Revenue Manager is not present.
  • Run arrival reports from all channels and ensure all reservations have been entered correctly.
  • File and organize all paper work.
  • Work closely with Front Office and Sales Department.
Qualifications:
  • Minimum 1 year experience in Reservations, Sales, or Front Office experience at a comparable quality property preferred
  • Must speak English fluently. Bilingual Spanish,portuguese,french preferred  
  • Knowledge of Opera a plus
  • General knowledge of hotel departments preferred
  • Excellent communication skills - oral and written
  • Excellent communication skills including the ability to speak, read and write fluently in English. Being Bi-lingual is a plus.  
  • Excellent guest service skills; Strong Customer Service background.
  •  Ability to work a flexible schedule to include weekends and holidays


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