Hostess

Location:Miami Beach, FL
Benefits:Medical, Dental, Vision, Free Parking
Employment Type:Full Time
Department:Food and Beverage
Description:

The Hostess will be primarily responsible for greeting and seating guests. Follow food and beverage standards and ensure guest satisfaction.

Duties:
  • Reports to work at the scheduled time, neatly groomed and in the correct uniform
  • Answer telephones in a timely manner
  • Take reservations as required ensuring accuracy
  • Ensures that special requests are accommodated and communicated to restaurant staff
  • Maintain the cleanliness of workstation
  • Ensures that all menu folders and inserts are clean and current.
  • Maintains inventory of menus and inserts
  • Ensures that all guest supplies are filled.
  • Complete the floor plan and assign servers stations on a daily basis upon the approval of the manager
  • Familiar with the menus of restaurant, bars, and room service
  • Ability to describe the style of cuisine and knowledgeable on the hours of operation
  • Follows all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications
  • Ensures uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company asset
  • Welcomes and acknowledges all guests according to Grand Beach Hotel standards, anticipate and address guests` service needs, assist individuals with disabilities, and thank guests with genuine appreciation
  • Speaks with others using clear and professional language
Qualifications:
  • Ability to work as part of a dynamic team to consistently deliver a quality product
  • Customer Service experience
  • Basic knowledge of food and beverage items
  • Excellent telephone voice and communication skills, both written and oral
  • Able to stand for long periods of time
  • Able to handle a fast paced environment
  • Must be organized and detail oriented
  • Tolerance of all cultures
  • Able to work a flexible schedule, including weekends and holidays
  • Able to handle objects, reach with arms and hands, stand, sit, or walk for an extended period of time; Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance, pull, bend, stoop, and perform upward reaching for an extended period of time


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